Phone Model:Please check that your phone supports eSIM function before use.
Ensure Stable Connectivity: Before activating your eSIM, remove all used eSIM profiles from your device to avoid network conflicts and guarantee seamless internet access.
Easy Top-Up : You can recharge your data plan on your next top-up!
Real-Name Verification Required: For customers traveling to Hong Kong or Taiwan, real-name verification is mandatory to activate your plan. Please refer to the instruction manual or contact us directly for step-by-step guidance.
Please use your eSIM card after you have arrived at your destination. When you turn on the roaming function, your card will be activated as soon as you arrive at your destination and start counting the hours.
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Frequently Asked Questions
👉🏻 How long does shipping take?
Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
👉🏻 Is free shipping available?
We do not currently offer free shipping. However, this may be added at some point. We apologize.
👉🏻 How can I get a tracking number for my order?
If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.
👉🏻 How do I process a return or exchange?
For returns or exchanges, please contact us within 14 days of receiving the product, along with a receipt or screenshot of the purchase, and a photo of the product with the packaging or tag intact.
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